FAQ: Kristala - A Dark Fantasy Action RPG with cats
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I receive a refund for my purchase via Backerkit?

If you are unhappy with your purchase for any reason, you may be refunded for the items you purchased via BackerKit, but the processing fees for your order are non-refundable.

Last updated: September 08, 2023 07:20

Can I get more than one copy of the game?

Yes, you can! We’ve included the digital copy of Kristala as an Add On reward, so if you’d like to snag an extra copy or two for a friend or loved one, we’ve got you covered! Select a digital copy on the platform of your choice, including Steam/Steam Deck, Nintendo Switch, PlayStation 5, or Xbox Series X S.
Last updated: September 08, 2023 07:10

When will my card be charged?

For post-campaign pledges via Backerkit, your card will be charged (if applicable) once your survey is submitted and closed.

Last updated: September 08, 2023 07:11

Can I upgrade my pledge or add additional items?

Yes! You can make adjustments to your pledge via our Backerkit Pre-Order Store.

Last updated: September 08, 2023 07:12

The campaign’s Fulfillment date is August 2024; does that mean the EA version of Kristala will be released at that time?

No. In fact, we anticipate getting the EA release into your hands much sooner than August 2024, along with the Digital Rewards and core In-Game Reward items. The August 2024 fulfillment date is to ensure we have enough time to place the orders for and ship all Physical Reward items. We may even be able to fulfill prior to then, but we’d rather fulfill sooner than have to push later.

Last updated: August 21, 2023 08:56

Is shipping included in tier pricing?

Shipping is not included in the tier pricing, but we’ve done our best to ensure that Shipping costs are as low as possible. We’ve carefully calculated the size and weight of each Physical item, and have tested shipping rates to various parts of the world. We plan to ship all Physical items in one single package (exclusing the physical PS5 copy of the game given that it will be the full game and not the EA release_ so that you receive everything all at once…and so we can maintain our commitment to environmentally friendly shipping standards.

Last updated: September 08, 2023 07:12

Can I get the Early-Bird Talisman still?

You will only receive the Early-Bird Magic Talisman (which makes all spells inflict more damage, regardless of magic type or clan origin) if you backed the campaign when one of our Early Bird tiers were live during the Kristala Kickstarter campaign. You can not get the Early-Bird Talisman via Backerkit.

Last updated: September 08, 2023 07:13

Will Kristala be released on console, too?

Yes, thanks to the support we’ve received during our Kickstarter campaign, Kristala will officially be released on PC and all major consoles (PlayStation 5, Nintendo Switch, Xbox Series X S). You may select which platform you’d like for your digital copy of Kristala during the Backerkit survey process.
Last updated: September 08, 2023 07:14

Will the Kristala EA release have controller support?

Yes! And in fact, we recommend playing the game with a controller to fully enjoy its fast-paced, challenging and fun combat. You can play the free demo right now on Steam, which also has controller support.

Last updated: September 08, 2023 07:15

How many clans will be featured in the EA release?

The EA release will include the full Nisarga clan territory , the full Myrtuna clan territory, and a portion of the Tandara clan territory. You may choose to play as a member of the Nisarga, Myrtuna, Tandara, or Keoza clans, which includes access to all four clans’ comprehensive spell trees.

Last updated: September 08, 2023 07:16

What classes are included in the EA release?

Choose between three starting classes at the start of game: Brawn, Quality, Finesse

Last updated: September 08, 2023 07:16

Which Weapon Types will be included in the EA release?

At our base funding goal, the Kristala EA release will include 3 starting weapon types: a Sword & Shield, a Greatsword, and Claw Enhancements that behave similarly to Twin Daggers. Additional Weapon Types

Last updated: July 18, 2023 05:08

Which Traversal skills will be in the EA release?

At its base funding goal, the EA release of Kristala will include the following Traversal Skills: Jumping, Crouching, Climbing, and Tightrope Balancing. Additional Traversal Skills are planned for the full release.

Last updated: July 18, 2023 05:08

Which Feline Skills will be in the EA release?

The Traversal and Stealth categories of skill will be included in the Kristala EA release. The game will also include a Crafting system, thanks to the support we received during the live Kickstarter campaign.

Last updated: September 08, 2023 07:17

What multiplayer elements are planned for Kristala?

Multiplayer isn’t yet confirmed for Kristala, but if we’re able to receive proper funding, it would be in the Dark Souls II style: 2-player PVP arena mode.

Last updated: August 21, 2023 09:40

Will co-op be included in Kristala?

There’s a chance co-op may be included in the full release of the game, but we aren’t able to confirm or deny the answer to this question at the current time.

Last updated: August 21, 2023 09:40

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
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The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

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After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

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BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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